Cancellation policy

Right of withdrawal

If you are a natural person who does not place the order for commercial or self-employed professional activity, you have a right of withdrawal under the statutory provisions.

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). For this purpose, you can use the enclosed model withdrawal form, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods. For a standard return shipment, you can expect prices similar to the costs of sending the goods back, whereas the costs in the case of a forwarding delivery are estimated at a maximum of about 60 EUR.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Exceptions to the right of withdrawal

The right of revocation does not apply to contracts for the delivery

– of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

– Digital downloads (such as patterns, e-books or wallpaper, etc.)

Cancellation form

Please fill out the listed form if you want to revoke your order completely or partially and send us a clear declaration (e.g. by mail or e-mail). Thus, you announce your revocation to us and you can subsequently return the return to the following address: